We spend hours and hours on the phones helping people activate there equipment. As a small favor we ask some of our customers to do a
short survey over the phone after they have there equipment hooked up and working. We have compiled a short 10 minute sampling of these
Testimonials so if you are unsure about ordering because you don't know if our equipment will work for you, hopefully hearing normal people
like yourself will help you feel a bit more secure about doing business with us.
We also have customers email us testimonials so we thought we would put a few of them on here in case you can't listen to our audio
testimonials (we did leave out names for our customers sake on the written ones). Most of them are for our main Activation Tech / Manager
Jay as he does most of our activations and will put in as much time and effort to get your boxes going if your cable provider gives you a hard
time for whatever reason. That's why most of our customers are so grateful because if it wasn't for us they wouldn't even be able to activate
there own equipment let alone purchase a good working legal cable box.
Just wanted you to know I love my unit and it is working wonderfully. I am learning something everyday about it.
Today I learned that I can record two (2) programs at the same time, turn off the TV and leave the house to run
chores. Thanks for all your help and having a great product.
(With detailed hook-up instructions over half our retail customers activate their own equipment)
Hi Jay, Just wanted to let you know all's well with my boxes. Very happy with them, even, was able to get Comcast in
manila to activate the on demand feature for both of them, even use the M card that came with the last one. Just
wanted to ask if you have any specials coming up in the future to please let me know, they don't have to a DVR since
they would be just for the guest rooms. Just looking for a good price. If any thing comes up, please let me know. Thank
for all your help, you customer service is excellent.
I'm not expecting a response from this. I just want to tell you about my experience with Jay, one of your techs. I'm
gratelul for everything he did to help me get my DVR up and running. Every situation I faced, he helped me through it.
I had problems getting an m-card from Comcast, and he told me exactly what to do and say. Problem solved. I
especially liked how he walked me through activation of my DVR. Once again, he knew exactly what to do and say. I
can tell you that were I to do this on my own, I'm sure I would have run into problems, gotten frustrated, and given
up. That didn't happen. Thank you again for all your help.
First, thanks for all of your help in getting my box set up on Insight. The cable company was rather difficult to deal
with. Insight charges $2/month for a cable card. Per our conversation, please refund 1 year of charges for this M card.
Everything worked on day one, all good, I was able to activate the CableCard and now I can see the HD channels, 7XX
channels, and even see the channel Guide. Wonderful! The RNG110 has a great reception from the remote flexibility
and the picture looks great! I suggest that you warn your HD customers to confirm that they have set their TV to the
right input, I did component and the TV was thinking cable, which delayed me some.
Thanks so much, I will be telling all of my friends about this find!
Just wanted to thank Jay for all his help getting my Scientific Atlanta box going. It took some time and effort, but, it
was worth it. I'll have to wait a little longer for it to pay for itself. I can live with that. The Cable company wasn't had
to be returned to the Mfg. for repair and "pairing up". Eventually Jay helped me. I got a cablecard from the provider
installed it and called them to activate it. (After several calls to different "technical servers".) we finally got the card
paired to the box and activated the box. Works great. A few days later my wife turned on our other box (rented from
the cable provider and working fine for 5 years) and it displayed "this box is not authorized". Called their tech services,
No help the first time, had to try a second time before I got a tech. that knew what she was doing. Had to re-authorize
it. Everything is fine now. Looking forward to do more in the future with you guys. Thanks again. This is FYI no need
HI, JAY, I GOT THE 2ND CARD FROM VERIZON. HERE IS A COPY OF THE INVOICE AND INFORMATION
FROM THE DCH 6416 MOTOROLA. PLEASE GIVE ME CALL TOMORROW WHEN YOU GET A CHANCE, SO
WE CAN GET THIS THING HOOKED UP, AND RUNNING. FIRST DVR IS RUNNING PERFECTLY.
Thank you for all your support in getting the digital cable box I received from you up and running with Time Warner
in Tustin, California. I should break even very soon as $26/mo to rent a box & remote from TW is way more than the
$2/mo to rent a Cablecard from them, an $24/mo saving! Once again, thanks for your help.
(We occasionally need to replace a damaged converter. Every unit we sell comes with a 1 year exchange written
I purchased and received two SA dvrs. Brighthouse came out and got one working but the second one came up with
dialog error message.I would like to return and have a replacement unit sent back to me.I spoke with JD on this
subject and was assured that it will be rectified .
I purchased a Motorola Set Top Cable Boxes and had great help activating it from Jay, we had a problem with the
card and also the box, but Jay immediately shipped a new box to me. He went out of his helping me activating the new
BOX as soon as I received it. IM VERY HAPPY WITH THE SERVICE AND SOMETIME IT THE CABLE COMPANY
THAT DONT HAVE PEOPLE WORKING THAT KNOW THEY ARE DOING!
(We won't give up)
I ordered two DVR's from them a few months apart. Both of them arrived and worked exactly as they promised. The
PROBLEM was working with COMCAST!! Jay worked with me to get everything set up, which was not an easy task,
and not for the fainthearted. I spent about eight hours on the phone and going to Comcast's offices. Many of their
employees said the DVRs wouldn’t work, but they actually DO WORK as required by the FCC. When I set up my
second DVR the process was easier, and more Comcast employees seemed to have been better trained.
Hey Jay, Thank you so much for helping me get my box from you folks up and running. I appreciate the time you
took on the phone with me getting everything right! It was a pleasure doing business with you and look forward to
talking to you in the future. Now if comcast was only as nice!! Send me a email sometime and lets talk about other
features you guys offer.
Jay - I just wanted to let you know that I am up and running. Thank you for all of your help. Here is what
happened. After the box cycled through the activation, I still didn't have a picture. So, I called back and they told me
that the HD service needed to be set up on my specific "outlet" on my account. Activation sent a signal to confirm that
was my issue, (at that point, I got the video feed instantaneoulsy) but then I had to speak to someone in technical
support who removed my old box and replaced it with the new card in the billing system and said that I was all set.
My dad had been to your site about a thousand times but was not convinced your converters would work.
I ordered your Motorola hd-dvr for a fathers day gift to my dad.
It was delivered Friday and Jay helped me activate it on Saturday, works great.
We returned my dads rental box today which will start saving him $22 per month.
Thank you Jay, it was my pleasure doing business with you.
I have Cable One service in Prescott, AZ. I purchased a Motorola DCH 70 off Craig's list 3 months ago. Cable One
sent techs 2 different times and they could not figure out how to activate it. First they told me it was stolen then they
told me I purchased a broken box and it would never work. I found your website on line and you sell the same DCH
70 with free activation assistance. I talked with Jay and he told me to go to my service providers service center and get
one of their cable cards. When I got the card I called Jay and he walked me through the activation. Without Jays help
I probably would have thrown this digital converter in the trash. THANK YOU!!!!
Cable company billing is very deceptive. I had one HD-DVR rental converter.
Looking at my bill i was being charged $10 per month for the equipment.
As i went through 3 pages of my cable bill i noticed that i was also being charged a $17.95 DVR & HD monthly service
fee. With the rental box charge & DVR-HD fees i was paying $27.95 per month.
I just hooked up and with Jays help activated my HD/DVR and am returning the Comcast box.
Your company needs to tell people to look more closely at their cable bill. I thought I was only paying $10 per month
for the rental converter but was actually being charged an additional $17.95 for HD & DVR monthly service fees. Now
that I own my own HD-DVR they can't charge me rental or service fees. Here is the FCC statute
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